Customer Policies
Shipping & Returns
Direct Paperback Orders
Paperback orders placed through Visara are produced and shipped through Visara’s printing and fulfillment partner. Where a product page states Free U.S. Shipping, no separate standard U.S. shipping charge is added by Visara for that order.
Shipping Information
Customers receive order confirmation after successful payment. Shipping information is provided when the print order is processed and tracking is available from the fulfillment route.
Damaged, Incorrect, or Missing Orders
If a paperback arrives damaged, the wrong item arrives, or an order does not arrive as expected, contact contact@visarastudios.com with the order number and a description of the problem. Visara will review the order and work toward an appropriate replacement, refund, or other resolution as applicable.
Returns and Refund Questions
Because books are produced and fulfilled per order, return and refund eligibility may depend on the circumstances of the order and applicable law. Contact Visara support before returning a book so the correct resolution can be arranged.